Payment
To confirm your reservation, 50% deposit must be paid within seven(7) days after confirmation or the agreed date. Please inform us by email after the payment is made. We will then send you an email confirmation notice.
If the required deposit is not received within a 5 working day period, The Light Exclusive Villas & Spa reserves the right to void the guest’s booking request. Full payment must be received no later 1 month before the arrival date. For booking less than 30 days. Full payment is required to guarantee your reservation.
If the payments are not made on or before the due dates, The Light Exclusive Villas & Spa may cancel the booking, in which case the rental contract will be terminated without any further notice. Cancellation charges may apply.
A wavier of liability and credit card authorization will be signed by the client, which will allow , The Light Exclusive Villas & Spa to charge the card for any damages and additional charge that occur during the stay period.
Cancellation
The Cancellation notice must be received in writing.
Cancelation fee is the deposit.
Full payment is non refundable.
No show and early check out are subject to 100% of the entire booking of night reserved.
Change of bookings
All change of bookings must be made in writing. The change only occur depend on availability.
Function and Event
For function or event, please communicate with The Light Exclusive Villas & Spa at the time of booking. In order to hold a function or event, permits from police and local community must be obtained before the day of the event. The guest acknowledges and agrees that The Light Exclusive Villas & Spa management cannot control the issues of these permits. If the police and/ or the local community refuse to issue permit for an event at the property, The Light Exclusive Villas & Spa will refund any event fee paid to The Light Exclusive Villas & Spa, The Light Exclusive Villas & Spa will not liable for any further refund or payment to the guest. There is a Banjar fee (local community fee), which is payable in addition to the venue rental fee.
Damages, breakages or losses
Guest are responsible for looking after the property, leaving it in good and clean condition. Guests also are financially liable for damages, breakages or losses they may be respondsible for during the period of their stay. The Light Exclusive Villas & Spa reserves the right to reclaim the hired property if the guest or any member of their party cause damage. The damage will be charge to the guest’s account and deducted from the guest’s security deposit. In cases of unacceptable loss or damage at rental period, The Light Exclusive Villas & Spa may require the guest and visitors to vacate the property immediately, without compensation or refund.
Number of Guests
The number of persons staying at the property must not exceed the maximum capacity. Exceeding this number may invalidate any insurance policy on the property. Entry or access to the property may be refused or limited where the number of guests exceeds the stated regulation. No pets are allowed.
Liability
Any guest valuables or property left or used at the property are at the guest’s own risk. Under no circumstances shall The Light Exclusive Villas & Spa be held responsible for any accident, loss, expense, damage, claim or injury either directly or indirectly. The guest is responsible for the property during rental period, and must ensure that all windows and doors are locked securely when not on the premises.
All clients must understand, swimming on the beach is at their own risk.
In the interests of safety, especially with children, responsible adult supervision is mandatory around pools, beaches and roads, and when using all property’s facilities.
Regulation
All items on the property, excluding complimentary items, belong to The Light Exclusive Villas & Spa. Any missing or broken items will be charged to the client.
Any illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited.
The Light Exclusive Villas & Spa reserves the right to require the guest, their party and/or visitors to leave the property immediately, without compensation or refund, if any such prohibited activity occurs.
Complaints
Every attempt will be made for the guest to have an enjoyable stay. If the guest should have a problem during the rental period, please inform the villa manager.
Force Majeur
Neither party shall be liable to each other of any failures due to unforeseeable and unavoidable circumstances beyond our reach, such as natural disaster, civil or military disturbances, wars, riots and terrorism.
Any booking affected by war, terrorism or natural disaster, will be re-arranged with the agreement by both parties.
Termination
The Light Exclusive Villas & Spa has full authority to immediately terminate this contract if the agent or the client breaches one or more of the agreement conditions.